Installation

All installations are carried out by engineers who have each completed extensive training courses with all of the manufacturers that we represent.

A typical stairlift installation should take no more than (One) day to complete and is carried out cleanly, quietly and with little disruption within your home as possible.

The friendly, polite & courteous engineers will leave your home exactly as they found it, except for the obvious provision of your new stairlift.

Warranties

All new lifts come with a twelve to thirty-six month manufacturer’s warranty covering parts. This is backed up with our free breakdown and repair service, which is totally free to you 24 hours a day 365 days a year.

Unfortunately this does not cover accidental damage, however this can be obtained through your household insurance or a separate insurance cover just for your stairlift. Bentley Mobility Services Ltd. can arrange this insurance through our independent insurance advisor if required.

After Sale Services

Towards the end of your warranty period, we will send you a courtesy letter to remind you that the warranty is about to expire and in this letter we will include a price list of various servicing and maintenance contracts available.

These choices include:

  1. Extended warranty covers for a period of up to five (5) years, including an annual service inspection(recommended).
  2. Basic and comprehensive service contract agreements.

Arrange the recommended annual service for a one-off fee. Call-outs during the course of the year are however chargeable (plus parts if required).

We would like to remind our customers that priority is given to customers who take out our maintenance agreements when it comes to arranging emergency call-outs. This in effect means that we can’t guarantee to attend in a specific time period, although we obviously will do our very best to attend as soon as possible.

We do not cover accidental damage and faults arising from improper use or treatment, although we will do our best to rectify these problems and charge accordingly.

If you are interested in any of the options mentioned above, please do not hesitate to contact us at sales@bentleymobility.co.uk or alternatively by telephone on 0800 068 8462 for current prices.

Breakdown Services-Explained

Your lift will be labelled with a sticker providing you with a telephone number to call and report any problems. During the normal working hoursof Monday to Friday 9am to 6pm and will be answered by a member of our staff. An engineer will discuss the problem with you and if it can not be solved over the phone an engineer will arrange to visit you within the next 24 hours or the same day if possible.

Outside of these hours a message system will provide you with a number which will be routed directly to an out of hours engineer who will follow a similar procedure as above. We cannot guarantee to attend during the late evening or at night except in the case of a genuine emergency, to be defined at the on-call engineers’ discretion.

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